Popular topics
Of course, every customer can return unused products. All the necessary information can be found on our website in the section VIII. The right to withdraw from the Agreement.
To file a complaint, please send an email to: [email protected] with the following information:
- order number,
- product name,
- product batch number,
- proof of purchase,
- a detailed description of the product defect, and, if possible, photos of the product being complained about.
We ship to various EU countries. When launching our online store or in the top right corner on the homepage there is an option to select the delivery country.
What’s the problem?
Read before contacting us
After placing an order, it is sent to the warehouse for further processing exactly in the configuration in which it was placed on the website. This means that it is not possible to change the shade or the type of product, even if it would not affect the final order amount.
The same applies to removing one of the products from the order or adding additional items.
If the parcel is not collected within the specified time, it is returned to our warehouse. Once we receive it, we automatically refund the paid amount.
The parcel is not shipped again. If you still want to complete the order, you need to place and pay for a new order in the store.
The described situation most likely means that the shipment was damaged during transport. In such a case, the parcel is returned to us and, once received, we assess the damage.
After assessing the damage, we prepare your order again and send it back to you. Please contact us by email at
[email protected]
if you prefer the order to be cancelled and the funds refunded to your account.
By giving consent to partial fulfillment, you ensure that your order will be processed even if a situation arises where one of the products is unavailable in the warehouse. With such consent, we promptly refund the amount for the unavailable product and continue processing the rest of the order.
In such a situation, it is most likely that an incorrect email address was provided when placing the order. This prevented our system and the courier company from sending you further information about the shipment.
Contact us by email at [email protected], providing the order number and correct details (first name, last name, email address, contact number)
Read before contacting us
If it was not possible to pay for the order using online payment, you can pay by traditional bank transfer. All payment details are available on our website in the section Prices and methods of payment.
Remember to include the order number you are paying for in the transfer title
If you want to pay for your order quickly and decide to place another identical order, remember to inform us so that we can cancel the first one.
We do not offer cash on delivery payments. You can pay for your order using online payment or a traditional bank transfer
The details required to make a bank transfer are available in the section Terms and conditions. Remember to include the order number you are paying for in the transfer title.
Read before contacting us
Of course, every customer can return unused products All the necessary information is available on our website in the section VIII. The right to withdraw from the Agreement.
In accordance with generally applicable legal regulations (Chapter 5a of the Act of 30 May 2014 on consumer rights), liability for non-compliance of the goods with the contract is borne by seller.
Therefore, in order to exercise your rights in this regard, you should contact the seller directly, i.e. Rossmann drugstore / the local drugstore.
To file a complaint, please send an email to: [email protected] with the following information:
- order number,
- product name,
- product batch number,
- proof of purchase,
- a detailed description of the product defect, and, if possible, photos of the product being complained about.
Read before contacting us
We ship to various EU countries. When launching our online store or in the top right corner on homepage there is an option to select the delivery country.
Read before contacting us
In our outlet, you’ll find end-of-series products that we are gradually withdrawing from sale. All cosmetics are full-size, fully valuable, and have a standard shelf life after opening.
Read before contacting us
After 20 days from the purchase, once the return period has passed.
Yes, but please note that using a discount code reduces the amount of cashback you receive. Cashback is calculated only on the amount actually paid during the transaction.
Cashback is calculated based on the actual amount paid when placing the order. This means that any discounts resulting from the use of additional coupons that reduce the value of the order will proportionally reduce the value of the cashback awarded.
You can use the accumulated funds if they are active. When placing an order, select the 'Use' option to reduce the amount to be paid.
PLEASE NOTE: the amount of cashback used cannot exceed 50% of the order value.
For example, for an order worth £100 gross, the system will allow you to use a maximum of £50 from your accumulated funds.
Cashback is valid for 6 months.
No, cashback can cover up to 50% of the order value.
Up to €234 per year.
The club is intended only for individual customers.
