Terms and conditions of the OnlyBio Stories mobile application

TERMS AND CONDITIONS OF THE ONLYBIO STORIES MOBILE APPLICATION, effective as of 12.06.2026

I. GENERAL PROVISIONS

These Terms and Conditions define the general terms, rules, and manner of providing Services electronically via the OnlyBio Stories mobile application (hereinafter referred to as the “Mobile Application” or the “Application”).
The Application is operated by ONLYBIO.LIFE SPÓŁKA AKCYJNA, with its registered office in Bydgoszcz at ul. Jakóba Hechlińskiego 6, 85-825 Bydgoszcz, Poland, registered by the District Court in Bydgoszcz, 13th Commercial Division of the National Court Register, under KRS number 0000875787, NIP 9562303561, REGON 341433396, with a share capital of PLN 5,000,000.00 fully paid up.
The Service Provider may be contacted via:
1. e-mail sent to the Service Provider’s e-mail address: aplikacja.reklamacje@onlybio.life,
2. the contact form available in the Application.
These Terms and Conditions are made continuously available free of charge by the Service Provider within the Application in a manner enabling Users to access, reproduce, and record their content by printing or saving them on a data carrier at any time using the ICT system used by the User.
All rights to the Application, including economic copyrights, intellectual property rights to its name, interface, forms, and logos, belong to the Service Provider, and their use may only take place in the manner specified in and compliant with these Terms and Conditions.
The Service Provider reserves the right to place advertising content within the Application concerning its own services as well as goods and services of third parties, in forms commonly used on the Internet. The use of such offers or services is not part of the Application, and their terms are determined by the relevant third parties.
These Terms and Conditions define, in particular, the rules for using the Application, the types and scope of Services, the conditions for providing Services, the conditions for concluding and terminating agreements for the provision of Services, and the complaint procedure.
UThe Service Provider informs that the use of services provided electronically may involve risks for every Internet user, including the possibility of malicious software being introduced into the User’s ICT system and the acquisition or modification of the User’s data by unauthorized persons. To avoid the risk of the above threats, the User should apply appropriate technical measures minimizing their occurrence, in particular antivirus software and firewall protection.
The rules for providing other Services within the Application, including paid Services, may be specified in additional terms and conditions.
The Service Provider has designated a single point of contact for communication with Users, authorities of the Member States of the European Union, the European Commission, and the Digital Services Board referred to in the DSA Regulation. Communication through this contact point takes place via the e-mail address indicated in point 3 above, in Polish and English.

II. DEFINITIONS

The terms used in this document shall have the following meanings:

Application - software under the name OnlyBio Stories created by the Service Provider and made available to the User via Google Play or the AppStore, intended for installation on a Mobile Device, through which Users may use the Services offered by the Service Provider;

Mobile Device - a device enabling the use of the Application and data transmission services, in particular a mobile phone or tablet operating on the Android™ or iOS operating system;

Google - Google Inc., a company registered in the State of Delaware (USA), with its registered office at 1600 Amphitheatre Parkway, Mountain View, California 94043, USA, being the operator of the Google Play online store;

Google Play - an online store for mobile applications under the name Google Play Store, operated by Google, intended for Mobile Devices running Android™;

Apple - Apple Inc., a company registered in the State of California (USA), with its registered office at Apple Inc., 1 Infinite Loop, Cupertino, California 95014, USA, being the operator of the AppStore online store;

AppStore - an online store for mobile applications operated by Apple, intended for Mobile Devices running iOS;

Service Provider - ONLYBIO.LIFE SPÓŁKA AKCYJNA, with its registered office in Bydgoszcz at ul. Jakóba Hechlińskiego 6, 85-825 Bydgoszcz, Poland, registered by the District Court in Bydgoszcz, 13th Commercial Division of the National Court Register, under KRS number 0000875787, NIP 9562303561, REGON 341433396, with a share capital of PLN 5,000,000.00 fully paid up;

User - a natural person with full legal capacity who may use the Services available within the Service, under the rules specified in these Terms and Conditions and within the Service;

Consumer - a User who is a consumer within the meaning of Article 22[1] of the Polish Civil Code;

Services - services provided electronically by the Service Provider to Users within the meaning of the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws No. 144, item 1204, as amended);

User Account / Account - a part of the Application assigned to a given User, through which the User may perform specific activities within the Application;

Registration - a one-time activity consisting of creating a User Account within the Application, under the rules specified in these Terms and Conditions;

Digital Service - a digital service within the meaning of the Consumer Rights Act, enabling the User, among others, to create, process, store, and access digital data, provided continuously in the form of access to the Application;

Plan - an individually generated description of the use of particular hair care Products, tailored to the User’s needs and preferences, including a schedule for their use by the User. The Plan is generated by the Service Provider based on the Questionnaire completed by the User;

Goods - a product presented in the Application, the description of which is available alongside each presented product;

Sales Agreement - a sales agreement for Goods within the meaning of the Civil Code, concluded between the Service Provider and the User;

Questionnaire - an electronic form made available to the User to complete and submit via the Service website. Through the Questionnaire, Users provide information regarding the condition of their hair in order for the Service Provider to generate a Plan;

Consumer Rights Act - the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827);

Act on the Provision of Electronic Services - the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws No. 144, item 1204, as amended);

Civil Code - the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);

Modification - a modification of the Digital Service which is not necessary to maintain the conformity of the Digital Service with the Agreement and does not involve costs on the part of the Consumer;

Update - a modification of the Digital Service, including its security features, which is necessary to maintain the conformity of the Digital Service with the Agreement;

Digital Content - digital content within the meaning of the Consumer Rights Act;

Video - Digital Content available to a User holding an Account, after logging into it, related to the subject matter of the Application’s activities;

Order - a declaration of intent by the User aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of Goods;

Content - content publicly made available by the Service Provider and added by Users through the functionalities of the Application;

DSA Regulation - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act);

Terms and Conditions - this document.

III. RULES FOR USING THE APPLICATION

The use of the Application and its Services and functionalities may take place solely in accordance with the rules and within the scope specified in these Terms and Conditions, as well as in compliance with generally applicable laws, principles of good practice, and generally accepted rules for the use of the Internet.
Minimum technical requirements enabling the use of all functionalities of the Application:
1. a Mobile Device operating system: Android version 10 or higher, or iOS version iOS 11 or higher;
2. installation of the Mobile Application on a compatible Mobile Device;
3. Internet access on the Mobile Device used to access the Application;
4. access to e-mail;
5. an active and properly configured data transmission service on the Mobile Device provided by a telecommunications operator or an enabled wireless connection.
6. In order to use the Application, the User should:
  1. be familiar with these Terms and Conditions and the information about the Application made available in the Google Play or AppStore online store,
  2. download the Application from the store referred to above,
  3. install the Application on the Mobile Device by following the instructions displayed on the Mobile Device screen during installation.
Moreover, in order to use certain Services of the Application, it may be necessary to enable location services on the Mobile Device and grant the Application access to such services. In order to optimize the provision of Services requiring access to the Mobile Device’s location services, it is recommended to allow the Application permanent access to such Services.
The agreement for the use of the Application is concluded for an indefinite period. The provisions of these Terms and Conditions constitute the content of the agreement for the use of the Application.
The User may discontinue the use of the Application at any time by deleting it from the Mobile Device in a manner standard for the operating system version installed on the Mobile Device.
In the event of a breach of these Terms and Conditions by the User, the Service Provider, after a prior ineffective request to cease or remedy the breach within an appropriate period of time, may terminate the agreement for the use of the Application with immediate effect.
If the Service Provider suspects that the User engages in activities prohibited by law or these Terms and Conditions, or activities violating principles of social coexistence or infringing the legitimate interests of the Service Provider, in particular its good reputation, the Service Provider may take all actions permitted by law, including limiting the User’s ability to use the Application and the Services provided through it.
The Service Provider does not consent to the use of the resources and functionalities of the Application for conducting activities by the User that would infringe the interests of the Service Provider. Users are prohibited from using the Application or Services in a manner contrary to these Terms and Conditions, applicable law, good practice, personal rights of third parties, or the legitimate interests of the Service Provider, and in particular it is prohibited to:
1. provide and transmit content prohibited by law, such as content promoting violence, defamatory content, or content infringing personal rights and other rights of third parties,
2. use the Mobile Application in a manner disrupting its functioning, in particular through the use of specific software or devices,
3. undertake activities such as sending or posting unsolicited commercial information (spam) within the Application,
4. use the Mobile Application in a manner burdensome to other Users or to the Service Provider.
To the extent that the use of the Mobile Application and the Services available within it constitutes a digital service within the meaning of the Consumer Rights Act (hereinafter referred to as the “Digital Service”), the provisions of Chapter 5b of the Consumer Rights Act shall apply.

IV. SERVICES

The provision of Services within the Application takes place on the terms set out in these Terms and Conditions.
The Services provided by the Service Provider to Users are free of charge, in accordance with the information presented in the Application and under the conditions specified in these Terms and Conditions. Some of the Services are addressed exclusively to Users who have completed Registration in the Service, hold an active Account, and have consented to receiving the Newsletter.
The Service Provider enables Users to use the following free Services via the Application:
1. creating and maintaining a User Account in the Application,
2. browsing information published in the Application, in particular in the form of Plans, video content, and Product descriptions,
3. adding notes, including photos related to Plans,
4. redirecting to websites operated by the Service Provider,
5. adding Products to favourites,
6. adding to the Application products whose descriptions are not available in the Application,
7. subscribing to the newsletter (hereinafter referred to as the “Newsletter”),
8. displaying notifications related to functionalities available in the Application.
The rules and conditions for providing the service of creating and maintaining a User Account are set out in the relevant section of these Terms and Conditions.
A logged-in User may browse information made available on their Account, including video content or Plans provided by the Service Provider. The agreement for the service of browsing the content referred to in the preceding sentence is concluded for a fixed term and is terminated upon closing the browser window, logging out of the Account, or deleting the Account in the Application.
A logged-in User may add notes or photos relating in particular to the use of the Plan. The agreement for the service of adding notes or photos is concluded for a fixed term and is terminated upon the addition of the note.
By adding photos and written notes, the User declares that they hold all rights to such content, in particular economic copyrights, related rights, and industrial property rights.
User statements should be clear and understandable and must not violate applicable law, including the rights of third parties – in particular, they must not be defamatory, infringe personal rights, or constitute an act of unfair competition.
By submitting a statement, the User grants consent for the Service Provider to use and publish such statement free of charge, as well as to create derivative works within the meaning of the Act on Copyright and Related Rights (Journal of Laws 1994 No. 24 item 83).
A logged-in User may be redirected via the Application to the Service Provider’s online stores. The agreement for the redirect service is concluded for a fixed term and is terminated upon clicking the dedicated button.
A logged-in User may add Products or products referred to in point 3f above to favourites. The agreement for the service of adding products to the “Favourites” list is concluded for a fixed term and is terminated upon removal of the products from the list or deletion of the Account in the Application.
A logged-in User may add to the Application products whose descriptions are not presented in the Application. The agreement for the service of adding such products to the Application is concluded for a fixed term and is terminated upon clicking the dedicated button.
The User may receive commercial information from the Service Provider in the form of messages sent to the e-mail address provided by the User (Newsletter Service). For this purpose, a valid e-mail address must be provided. The User may withdraw consent to receive commercial information at any time. The Newsletter is sent only to Users who have subscribed.
The agreement for the Newsletter Service is concluded for an indefinite period and is terminated upon the User’s request to remove their e-mail address from the Newsletter subscription or by unsubscribing via the link included in the Newsletter message.
The User may receive notifications related to content available in the Application. Notifications are displayed directly on the Mobile Device screen (push notifications). The agreement for the service of displaying notifications is concluded for a fixed term upon the User’s voluntary consent to receive push notifications and is terminated upon withdrawal of consent or uninstalling the Application.
The Service Provider is entitled to organize occasional contests and promotional campaigns, the terms of which will be published on the Application’s website. Promotions within the Application may not be combined unless the terms of a given promotion provide otherwise.

V. ACCOUNT

Viewing certain content presented in the Application or using certain functionalities or Services provided electronically and available in the Application requires the User to Register an Account and log in.
Registration takes place by completing and accepting the registration form available in the Application.
The agreement for the service of creating and maintaining an Account is concluded for an indefinite period and is terminated upon the User submitting a request to delete the Account or by the User deleting the Account themselves.
A User may not hold more than one Account assigned to a single e-mail address.
Users are not allowed to use other Users’ Accounts or make their Account available to other persons, including by disclosing their Account password.
By registering an Account, the User declares that the data provided in the registration form is true and does not infringe the rights of third parties. The User may supplement the data provided in the Account during its use.
The Account contains the User’s data provided during Registration as well as data voluntarily updated by the User after Registration.
The User may at any time submit a request to the Service Provider to delete the Account by sending an electronic message or by clicking the dedicated Account deletion button.
In the event of a breach of these Terms and Conditions by a Consumer User, the Service Provider, after a prior ineffective request to cease or remedy the breach within an appropriate time limit, may suspend access to the Account for a period determined by the Service Provider or terminate the agreement for Account services with a 14-day notice period.

VI. AGREEMENT FOR THE SUPPLY OF DIGITAL SERVICES – USE OF THE APPLICATION

The agreement for the supply of a Digital Service in the form of access to the Application is concluded at the moment when the Application becomes available for download on the Mobile Device.
The User may download the Application to the Mobile Device via Google Play or the AppStore, under the terms and conditions specified respectively by Google or Apple.
Under the agreement for the supply of the Digital Service, the User obtains the ability to use the Application, including its individual functionalities and Digital Content available therein.
The agreement for the supply of the Digital Service in the form of access to the Application is concluded for an indefinite period and is terminated upon uninstallation of the Application from the Mobile Device in a manner standard for the operating system version installed on the Mobile Device.
The Service Provider undertakes to provide the Consumer with Updates of the Digital Service for the entire duration of the agreement for the continuous supply of the Digital Service.
The User agrees to cooperate with the Service Provider in the event of Updates, provided that they are carried out within a reasonable scope and using the least burdensome technical means.
The Service Provider may make Changes to the continuously supplied Digital Service for important reasons, including where it is necessary to adapt the continuously supplied Digital Service:
1. to a new technical environment or
2. to an increase in the number of Users or for other significant operational reasons.
Information about a Change shall be provided to the Consumer at least 14 days before its implementation, together with a description of the Changes, sent to the e-mail address indicated by the Consumer when placing the Order.
In the case of Changes that significantly and negatively affect access to or use of the Digital Service supplied on a continuous basis, the Consumer may terminate the agreement without notice within 30 days from the date of being informed about the Changes or from the date the Changes are made.

VII. CONCLUSION OF A SALES AGREEMENT

Information about Goods provided in the Application, in particular their descriptions, technical and functional parameters, and prices, constitutes an invitation to conclude a Contract within the meaning of Article 71 of the Polish Civil Code.
All Goods available in the Application have been legally placed on the Polish market and are in conformity with the Contract, except for used Goods whose specific characteristics deviate from the requirements of conformity with the Contract. The Service Provider shall inform the User in the Goods description which characteristics of the Goods deviate from the requirements of conformity with the Contract and shall provide the User with technical means enabling separate and explicit acceptance of such characteristics.
Where the Service Provider applies mechanisms of individualized price adjustment based on automated decision-making, it shall provide this information to the Consumer each time during the ordering process, in accordance with applicable data protection regulations.
The condition for placing an Order is having an active e-mail account and a User Account in the Application, as well as being logged into it.
When placing an Order via the order form available in the Application, the Order is submitted electronically by the User to the Service Provider and constitutes an offer to conclude a Sales Agreement for the Goods covered by the Order. An offer submitted electronically is binding on the User if the Service Provider sends confirmation of acceptance of the Order to the e-mail address provided by the User, which constitutes the Service Provider’s statement of acceptance of the User’s offer, and upon receipt of this confirmation by the User, the Sales Agreement is concluded.
After the conclusion of the Sales Agreement, the Service Provider confirms its terms to the User by sending them to the User’s e-mail address or in writing to the address provided by the User.
The Sales Agreement is concluded in the Polish language and in accordance with the content of the Terms and Conditions.

VIII. DELIVERY OF GOODS

Delivery of Goods is carried out to the address indicated by the User during the ordering process.
Goods are delivered via courier service.
The Service Provider informs the User, in the Application and in the Goods description, about the number of Business Days required to process and deliver the Order, as well as the amount of delivery charges.
The delivery and order processing time is calculated in Business Days in accordance with point VII, section 2.
The Service Provider provides the User with proof of purchase.
If different processing times apply to the Goods included in the Order, the longest of the specified periods shall apply to the entire Order.

IX. PRICES AND PAYMENT METHODS

Prices of Goods are stated in euros and include all components, including VAT, customs duties, and other charges.
The User may choose the following payment methods via electronic payment (in this case, order processing will begin after the Service Provider sends the User confirmation of acceptance of the Order and after the Service Provider receives information from the settlement agent’s system confirming that the payment has been made by the User, and shipment will be made immediately after the Order has been completed).
The Service Provider informs the User in the Application about the deadline within which the User is required to make payment for the Order. In the event of failure to make payment within the specified period, the Service Provider, after a prior ineffective request for payment with an appropriate deadline, may withdraw from the Contract pursuant to Article 491 of the Polish Civil Code.

X. RIGHTS AND OBLIGATIONS OF USERS

Subject to the remaining provisions of these Terms and Conditions, the Consumer may withdraw from a distance contract (including a Service agreement) within 30 days of its conclusion without giving any reason, by submitting an appropriate statement to the Service Provider via e-mail sent to: aplikacja.reklamacje@onlybio.life, as well as by deleting the Account in the Application.
The Consumer’s right of withdrawal from the Agreement is excluded in cases specified in Article 38 of the Consumer Rights Act.
The Consumer’s right of withdrawal from the Agreement is excluded, inter alia, in cases where:
1. Agreements for the provision of services for which the Consumer is obliged to pay a price, where the Service Provider has fully performed the service with the Consumer’s express and prior consent, and the Consumer was informed before the performance began that after the service has been fully performed by the trader they will lose the right of withdrawal from the contract, and acknowledged this;
2. Agreements for the supply of digital content not supplied on a tangible medium, for which the Consumer is obliged to pay a price, where the Service Provider has commenced performance with the Consumer’s express and prior consent, and the Consumer was informed before the performance began that after the performance has been completed by the Service Provider they will lose the right of withdrawal from the contract and acknowledged this, and the Service Provider has provided the Consumer with the confirmation referred to in Article 15(1) and (2) or Article 21(1) of the Consumer Rights Act.
Upon the Consumer’s request, the Service Provider shall make available to the Consumer content other than personal data which was provided or created by the Consumer during the use of the Digital Service supplied by the Service Provider, except for:
1. where it is useful only in connection with the Digital Service that was the subject of the contract;
2. where it relates solely to the Consumer’s activity during the use of the Digital Service provided by the Service Provider;
3. where it has been combined by the Service Provider with other data and cannot be separated from it, or can only be separated with disproportionate effort.
The Consumer has the right to retrieve Digital Content from the Service Provider free of charge and without obstacles from the Service Provider, within 14 days, in CSV format or another commonly used machine-readable format.
In the event of withdrawal from a contract for the supply of digital content, the Consumer shall refrain from using such Digital Content or making it available to third parties.
The User is obliged to:
1. using the Application in a manner consistent with applicable law, good practices, and the provisions of the Terms and Conditions, with due regard for the protection of personal rights and intellectual property rights of third parties,
2. providing data in the Application, in particular within the Account and in data provided for the purpose of Service delivery, that is consistent with the actual state of affairs, and promptly informing the Service Provider of any changes to the data provided,
3. not using devices, software, or methods that may disrupt the functioning of the Application,
4. not providing unlawful content.
5. The User may use Digital Content or Digital Services made available within the Application solely for personal use, in accordance with the Terms and Conditions, for the duration of the agreement for the supply of Digital Content or Digital Services. In particular, it is prohibited to publicly distribute such content, in whole or in part, or any of its derivatives, use it for commercial purposes, translate, adapt, or make any other modifications.
6. As part of the conclusion of the agreement for the supply of Digital Content or Digital Services, the Service Provider grants the User a non-exclusive, free, and indefinite license to use the Digital Content or Digital Services (hereinafter referred to as the “Licensed Subject”).
7. The Service Provider grants the User a license to use the Licensed Subject in the following fields of exploitation:
  1. storing it in the memory of the User’s Mobile Device, if the Application provides such functionality;
  2. using it in any form solely for the User’s own private purposes.
8. The User is not entitled to grant sublicenses within the scope of the licenses granted under this section of the Terms and Conditions.
The User is obliged to hold all rights to the content posted in the Application, including data entered within the Account or in any other part of the Application.
It is prohibited for the User to present, within the Account or in any other part of the Application, any information containing content prohibited by law, contrary to good practices, or constituting acts of unfair competition. In particular, User-generated content may not:
1. violate human dignity;
2. contain content that is discriminatory on the grounds of race, gender, or nationality;
3. contain pornographic content;
4. offend religious or political beliefs;
5. encourage the violation or breach of the law;
6. contain content that infringes the law, including in particular copyright or other intellectual property rights, or encourage the infringement of copyright, including by sharing content that may facilitate the infringement of copyright or other intellectual property rights.
The User may not undertake actions aimed at overloading the inboxes of other Users or the Service Provider, and in particular it is not permitted to send advertising messages.
The Consumer has, among others, the following options for using out-of-court complaint handling and claim settlement procedures:
1. is entitled to apply to the Voivodeship Inspector of the Trade Inspection Authority with a request to initiate mediation proceedings aimed at an amicable settlement of a dispute between the User and the Service Provider. Information on how to access the above-mentioned dispute resolution procedures is available at the following address: www.uokik.gov.pl in the “Consumer dispute resolution” section.
The Service Provider enables Users to report Content (hereinafter: the “Report”) that violates, in particular, the provisions of point 10 above, including in particular content that infringes Polish law and European Union law. The User may submit a Report via e-mail to: aplikacja.reklamacje@onlybio.life.
If the Report contains electronic contact details of the User submitting the Report, the Service Provider shall, without undue delay, send the User confirmation of receipt of the Report.
After carrying out the verification activities referred to in point 13 above or upon receipt of a Report from a User, the Service Provider shall, within 14 days from the date of receipt of the Report, make a decision regarding the reported Content.
The decision referred to in point 15 above (hereinafter: the “Decision”) may include:
1. limiting the visibility or removing the Content that was the subject of the Report;
2. suspending or closing the Account of the User who posted the Content that was the subject of the Report.
The Service Provider shall make Decisions in a timely, non-arbitrary, objective manner and with due diligence.
The Service Provider shall, without undue delay, inform the User who submitted the Report about the Decision taken by the Service Provider.
The Service Provider shall, where it has electronic contact details of the User who posted the reported Content, inform such User about the Decision taken and provide its justification.
The User who posted the reported Content may submit an appeal against the Service Provider’s Decision within 14 days from the date of receiving notification of the Decision.
The appeal may be submitted to the Service Provider via e-mail at: aplikacja.reklamacje@onlybio.life and should include the first name, last name, and e-mail address of the User who posted the reported Content, together with a detailed justification.
The Service Provider shall consider the appeal referred to in point 21 above within 14 days from the date of its receipt.

XI. COMPLAINTS REGARDING THE DIGITAL SERVICE

The Service Provider undertakes to supply Digital Services in conformity with the Agreement.
The Service Provider shall be liable for any lack of conformity of the Digital Service with the agreement under the principles set out in Articles 43i–43l of the Consumer Rights Act towards a User who is a Consumer.
Complaints regarding the Digital Service should be sent to the following e-mail address: aplikacja.reklamacje@onlybio.life.
In connection with the handling of a complaint and the assessment of whether the lack of conformity of the Digital Service with the agreement results from the User’s digital environment, the User is obliged to cooperate with the Service Provider. The Service Provider shall ensure that such cooperation is carried out within reasonable limits and using the least burdensome technical means for the Consumer.

XII. COMPLAINTS REGARDING GOODS

The Service Provider undertakes to supply Goods in conformity with the Agreement, except for used Goods whose specific characteristics deviate from the requirements of conformity with the Agreement. The Service Provider shall inform the User about the lack of a specific characteristic that deviates from the requirements of conformity with the Agreement.
The Service Provider shall be liable for lack of conformity of the Goods with the Agreement under the principles set out in the Consumer Rights Act towards a User who is a Consumer and a User who is a natural person concluding an Agreement directly related to their business activity, where it is clear from the content of the Agreement that it does not have a professional character for that person, in particular resulting from the subject of their business activity disclosed under the provisions on the Central Registration and Information on Business Activity (CEIDG). Warranty claims towards entrepreneurs are excluded.
Complaints resulting from the violation of legally guaranteed rights of the User or rights granted under these Terms and Conditions should be submitted to: ONLYBIO.LIFE SPÓŁKA AKCYJNA, ul. Mokra 32, 85-834 Bydgoszcz, Poland, e-mail: shop@onlybio-shop.com, phone: +48 697 652 227.
For the purpose of handling a complaint, the User should send or deliver the complained Goods, if possible attaching proof of purchase. The Goods should be delivered or sent to the address indicated in point 3 above.
The Service Provider undertakes to consider each complaint within 14 days from the date of receipt.
In the event of deficiencies in the complaint, the Service Provider shall request the User to supplement it to the necessary extent without undue delay, no later than within 7 days from the date the User receives the request.

XIII. COMPLAINTS REGARDING THE PROVISION OF ELECTRONIC SERVICES

The User may submit complaints to the Service Provider in connection with the functioning of the Application and the use of the Services. Complaints may be submitted in writing to the address: Onlybio.Life S.A. with its registered office in Bydgoszcz at ul. Jakóba Hechlińskiego 6, 85-825 Bydgoszcz, Poland, or via e-mail at: aplikacja.reklamacje@onlybio.life.
In the complaint, the User should provide their first and last name, correspondence address, the type and description of the issue that occurred, and if possible attach clear screen captures (print screens) or photos illustrating the issue. In the case of Users holding an Account, the complaint should additionally include the login of the Account.
The Service Provider undertakes to consider each complaint within 14 days from the date of its receipt. In the event of deficiencies in the complaint, the Service Provider shall request the User to supplement it to the necessary extent within 7 days from the date the User receives such a request.

XIV. DATA PROTECTION

The personal data provided by Users is collected and processed by the Service Provider in accordance with applicable law and in accordance with the Privacy Policy available in the Application.

XV. FINAL PROVISIONS

The sole source of the Service Provider’s obligations is these Terms and Conditions and mandatory provisions of law.
The Terms and Conditions are available in Polish.
Reproduction or publication of these Terms and Conditions or any part thereof without the written consent of the Service Provider is prohibited.
Unless mandatory provisions of law provide otherwise, the governing law for the settlement of any disputes arising under these Terms and Conditions shall be Polish law.
Any disputes arising under these Terms and Conditions, where the other party is not a Consumer, shall be resolved by a common court having jurisdiction over the registered office of the Service Provider.
The content of these Terms and Conditions may be amended. Any changes shall be communicated to each User who is a Consumer via information on the Application’s homepage containing a summary of the changes and the date of their entry into force.
Consumers holding an Account in the Application shall additionally be informed of the changes to the Terms and Conditions, together with their summary, via the e-mail address provided by them. The effective date of the changes shall not be earlier than 14 days from the date of their announcement. If a Consumer holding an Account does not accept the new version of the Terms and Conditions, they are obliged to notify the Service Provider of this fact via e-mail at: aplikacja.reklamacje@onlybio.life within 14 days from the date of being informed about the changes. Failure to accept the changes shall result in termination of the agreements for the provision of Application Services, in particular the Account service.
The Service Provider may also present changes to the Terms and Conditions to Users holding an Account for review and acceptance upon logging into the User Account. If the User does not accept the changes to the Terms and Conditions, the agreements for the provision of Application Services shall be terminated after 14 days from the refusal to accept, unless the User accepts the changes within that period.
In the situation referred to in point 8 above, the amended provisions of the Terms and Conditions shall apply to the User from the date of their acceptance.

Previous terms and conditions:

Terms and conditions effective through June 11, 2026

Terms and conditions of the OnlyBio Stories mobile application

When does the cashback appear in my account?

Will my points be credited if I use a discount code?

How is cashback calculated?

How to use the accumulated funds?

How long can I use the funds?

Can I pay for the entire order with cashback?

How much cashback can I collect at most?

Can I use cashback when purchasing on invoice?